FAQ
Good to know – before you start.
Here we answer the questions people ask us most often. Your question isn't here? Just message us on WhatsApp.
Can I try the studio first without obligation?
Yes. The trial session is free and without obligation. It takes about 60 minutes during staffed hours: a trainer shows you around, introduces you to the equipment, does a short workout with you and advises you on the right plan. Just bring sportswear, clean indoor shoes and a water bottle – mineral drinks are on us.
What costs should I expect?
You pay a monthly fee that depends on the contract term you choose. In addition, there is a one-off starter package (body analysis, individual training plan and induction) and the chip card. Add-ons such as the drinks subscription, solarium or massage lounger are optional. You'll see all prices, including the total for the term, transparently during online sign-up before you confirm anything.
Which contract terms are available and how do I cancel?
You can choose a monthly cancellable contract or a term of 12 or 24 months. The notice period is one month before the end of the term. After that, the contract continues indefinitely and can be cancelled at any time with one month's notice. You can cancel conveniently online via “Cancel contract” at the bottom of every page. All details are in our terms & conditions.
Can I pause my membership?
Yes – for good cause such as illness or pregnancy you can request a pause. During the pause your fee is suspended, your contract term is extended accordingly, and a fee of €10 per month applies. Submit the request with supporting evidence in the MySports app at least 10 days before the end of the month.
Can I train straight after signing up online – even without staff?
Yes. Simply set your training start to today when you sign up. With the member number from your confirmation email and your date of birth, you register yourself at the GymID reader at the entrance and get in by face recognition – any time between 6:00 am and midnight, 365 days a year. Alternatively, pick up your NFC chip during staffed hours (Mon–Fri 8:00 am–9:00 pm, Sat 10:00 am–6:00 pm, Sun and holidays 10:00 am–2:00 pm). All steps are on our After signing up page.
I'm a beginner – will I get support?
Absolutely. With the starter package we analyse your body composition, create an individual training plan and show you how to use the equipment. The digital EGYM circuit adjusts to you automatically, and every six months you can have your plan updated in a personal training session. During staffed hours our trainers are always on the floor for your questions.
Are classes included in the membership?
With a flat rate, all classes are included. You'll find the current schedule and booking on our Classes page.
What is the minimum age for membership?
You can sign up online from the age of 18. If you are younger, just book a trial session and bring a parent or legal guardian – you can then sign the contract together at the studio. Under 18s may train between 6:00 am and 10:00 pm.
I'm with Wellpass, ePassi or Wellhub – can I train with you?
Yes, we are an official partner of EGYM Wellpass, ePassi (formerly Hansefit) and Wellhub. Book an appointment during staffed hours before your first visit – all the details are on our Partner members page.
Is there parking, and are there showers and lockers?
Yes. There is a free underground car park right at the studio. Showers and lockable lockers are available during your workout – you lock your locker with your NFC chip. See Directions for how to find us.
Your start
Still have questions? Come and meet us.
Drop by for a free trial session or sign up for your membership online right away.
Or give us a call: +49 385 39926696